Help Centre

Frequently asked questions

Everything you need to know about ordering, delivery and caring for your skin with Leafs & Loops.

Orders & Payment

How do I place an order?

Browse the Shop, tap Add to cart on the products you love, then open your cart and proceed to checkout. Enter your delivery details, choose a payment method and confirm — you'll receive an order confirmation straight away.

Which payment methods do you accept?

We accept Easypaisa and JazzCash. Choose your preferred option at checkout, complete the payment, and your order is confirmed. All payments are processed securely.

Do I need an account to order?

No — you can check out as a guest. Creating an account simply lets you track orders and check out faster next time.

Can I change or cancel my order?

Yes, as long as it hasn't been dispatched yet. Contact us as soon as possible with your order number and we'll update or cancel it for you.

Shipping & Delivery

Where do you deliver?

We deliver to cities across Pakistan.

How long will delivery take?

Orders are usually delivered within 3–5 working days. Remote areas and sale periods may take a little longer.

How much is shipping?

Shipping charges are calculated at checkout based on your location, so you'll always see the full cost before you pay.

Products & Skin

Are your products natural?

Our products are made with nourishing natural extracts and skin-safe ingredients, without harsh chemicals. Full ingredient details are listed on each product page.

Are they suitable for sensitive skin?

Our formulas are gentle, but every skin is different. We recommend a patch test on your inner arm 24 hours before first use, and checking the ingredients if you have known allergies.

Are the sale items genuine and fresh?

Absolutely. Sale prices are seasonal offers — such as our Winter Glow and Year-End sales — on the very same quality products.

Returns & Exchanges

Can I return a product?

For hygiene reasons, opened skincare and makeup can't be returned. Unopened items in original packaging can be returned within 7 days of delivery.

My order arrived damaged — what should I do?

We're sorry! Please contact us within 48 hours with your order number and a photo of the item and packaging, and we'll arrange a replacement.

Leafs & Loops is a TechTrix Technology store.

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Let's talk skincare

Not sure which set suits your skin, or have a question about your order? Send us a message — the Leafs & Loops team will get back to you soon.

Easy payments Easypaisa JazzCash
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The Leafs & Loops Collection

Discover your natural glow

Skincare sets, body care, handmade soaps and bridal beauty boxes — gentle, nourishing and made to make you shine.

The Leafs & Loops Shop

Nature-kind skincare, body care and makeup — browse every set, soap and beauty box in one place.

Winter Glow Sale Up to 50% off on selected skincare & body care sets